Shipping & Returns
Delivery Time= Processing Time + Shipping Time
The processing time will be 7-15 days. General products will be 3-5 days. Add the processing time to the shipping time for an estimate as to when you will receive your order.
For detailed information, please refer to the chart below.
|CA / AU / EURO||RATES||SHIPPING TIME|
|7-15 Business Days|
|FREE On Orders Over $79.00|
|REST OF WORLD||7-15 Business Days|
|FREE On Orders Over $79.00|
Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.
* Above shipping times are estimates quoted by our courier companies, so Vessful cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Vessful will do our best to limit any inconveniences that may arise.
*We temporarily does not support transactions in North Korea, Syria and Iran.
We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 20-30 business days from the date that it is placed.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.
RETURNS & EXCHANGES POLICY
-We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
-Purchase (except swimwear) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-No-restocking to be charged to the consumers for the return of the product.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
PURCHASE NOT ELIGIBLE FOR RETURN
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.